The Order Process

Not sure what to expect when ordering your wedding invitations or stationery? Hopefully this breakdown of the order process will tell you everything you need to know.

Place Your Order

  1. Check the Availability Calendar to see if we are available in the time frame you need
  2. Head over to the Book In page to let us know what you need
  3. We will send you an invoice via PayPal* for a £25 deposit and drop you an email to confirm that we have received your Book In request
  4. You pay the deposit either via PayPal or Bank Transfer
  5. We will then email you to confirm receipt of said deposit, along with more information about your order including what information we will need from you and when
 * You do not need a PayPal account to receive the invoice or to pay it

6 weeks before your slot

  1. We will send you an invoice for the remaining balance (total cost – deposit + shipping)
  2. We email you to advise that we have sent an invoice and advise you again of what information we need from you
  3. You pay the invoice
  4. You also confirm finer details e.g. wording, guest names, delivery address etc
  5. We order all the materials we need to complete your order

1 week before your slot

  1. We produce a proof of your items and email photos to you for you to check
  2. You approve the proof (by return email) or if amendments are required, we send screenshots of amended text until you are happy with everything

The week of your order

  1. We craft your order
  2. We email you to confirm completion and advise of the shipping arrangements
We hope this clarifies what happens with your order, but if you have any other queries then please do not hesitate to get in touch! x